Privacy or data subject requests
Use privacy@lottoluckaustralia.com. We respond within the GDPR 30-day window, usually faster. Include your account email and a description of the request.
Five ways to reach a human, sorted by speed.
Pick the channel that suits you. The chat at the bottom right is the fastest during business hours. Everything else lives below — including the postal address for the legally minded.
A few questions we cannot answer over chat.
Some requests need a written record. Send these by email and the matching mailbox routes to the team that can deal with the question end-to-end.
Disputes and dispute escalations
Use disputes@lottoluckaustralia.com after the in-app "Dispute" button. We respond within three working days; integrity escalations follow the DGOJ framework (Dirección General de Ordenación del Juego).
Press and partnerships
Use press@lottoluckaustralia.com. Standard kit, founder bios and headshots available on request — no embargo unless we agree on one explicitly.
Branded league hosting
Use clubs@lottoluckaustralia.com. Sports clubs, corporate partners and community organisations interested in private branded leagues. Standard package is €39/month flat.
Security vulnerability reports
Use security@lottoluckaustralia.com. We acknowledge within 24 hours, work the fix transparently, and credit the reporter unless they prefer not to be named.
Postal correspondence
Lottoluck S.L., Calle de Velázquez 86, 4º planta, 28006 Madrid, Spain. Mark the envelope with the topic — Player, Privacy, Press, Welfare — so it routes faster.