Fourteen questions we hear every week.
If yours is not in the list, the support chat at the bottom right is staffed Mon–Fri, 09:00–18:00 CET, and the contact form is open 24/7.
Is LottoLuck a sportsbook or a casino?
Neither. We host fantasy LaLiga leagues where the player builds a salary-cap lineup and earns points from the actual on-field performance of those athletes. There are no fixed-odds bets, no parlay builders, no roulette tables, no slot machines. The mission page explains the boundary in detail.
How is the prize pool calculated?
80% of every cash entry across the league goes into the prize pool. 15% funds platform operations, 5% goes to the community grassroots fund. The pool grows with each entry up to the close of the league; the final number is signed and posted on the league results page.
How long do withdrawals take?
Winnings settle to your in-platform wallet within 24 hours of league close. From the wallet to your bank takes 1–2 business days for SEPA, instant for SEPA Instant where available. Premium players have a 4-hour priority queue.
Do I need to verify my identity?
Yes, before your first cash entry. We collect a national ID or passport scan and a recent proof-of-address. The check is automated and usually completes inside two minutes during business hours. KYC is one-time per account and meets EU AML standards.
What sports are available?
Three fantasy LaLiga game modes are live today: Classic LaLiga Season (the 38-jornada season season plus the international break stretch), Copa del Rey Challenge (the September Copa del Rey culminating in the Grand Final), and Weekend Jornada Race (a single-round contest from Friday kickoff to Sunday final whistle). We stay LaLiga-only by design — depth over breadth.
Can I play for free?
Yes. Every sport has at least one free league running on each round. Free leagues have no prize pool — they exist for the leaderboard rivalry and as a way to learn the scoring rubric before risking any cash.
How do the captain and vice-captain multipliers work?
The captain's score is doubled (2×) when added to your lineup total. You also nominate a vice-captain whose score is multiplied by 1.5×, and the VC automatically steps up if the captain is a late withdrawal before the first whistle. Captain selection is the single biggest leverage in most lineups, which is why we let Regular players swap up to one hour before lock.
Why is there a 24-hour cool-down on raising a limit?
Because limits are useful precisely when the urge to remove them is highest. The cool-down gives a quiet day between the decision and the change. Lowering a limit applies instantly; only raising one is delayed.
What happens if a match is cancelled or abandoned?
If a match is cancelled before play begins, all players in your lineup from that fixture score zero, and you are not refunded — the league still runs around the remaining matches. If a match is abandoned in progress, the official scoring authority's resolution applies. Full rules are in the Terms.
Is my data sold to anyone?
No. Personal profiles, deposit history and behavioural patterns are not sold or licensed to any third party. Aggregated, fully anonymised league trend data may be licensed to sports analytics firms — never tied to identifiable users. The privacy policy lists every processor we use.
Can I host a private league with friends?
Yes. Regular and High Roller players can host a private league for friends or colleagues at no extra cost. You set the entry tier, invite by email or share-link, and the leaderboard runs only between the invited members. The 80/15/5 split still applies on the entries.
What if I disagree with a result?
Every league has a 48-hour dispute window. Open the league's results page, tap "Dispute", and provide a written argument. Our team reviews against the signed event log within three working days. Unresolved disputes can be escalated to the DGOJ (Dirección General de Ordenación del Juego) framework we follow.
Do you charge for the Premium subscription on top of entry fees?
Yes — Premium is €4.99/month, billed monthly, cancel any time. It is purely the analytics add-on. Subscribing does not change your entry fee, your scoring, or your captain multiplier. It only unlocks the xPts model, auto-lineup, and deep historical data.
How do I close my account?
From your profile settings, choose "Close account". The wallet pays out automatically to your verified bank account, the account is deactivated, and personal data is retained only for the legal minimum (AML, tax). You can also email privacy@lottoluckaustralia.com for an export of your data before closing.